Frequently Asked Questions
Welcome to the Ornament Atelier FAQ. Here you'll find answers to some of the most common questions about our jewellery, materials, orders, shipping, care and returns.
About Our Jewellery
Q. What type of Jewellery does Ornament Atelier Offer?
Ornament Atelier offers two core jewellery collections: Demi-Fine Jewellery and Brass Jewellery.Our collections include earrings, necklaces, bracelets and rings designed with a modern, timeless aesthetic for everyday wear.
Q. What is demi-fine jewellery?
Demi-fine jewellery sits between traditional fashion jewellery and fine jewellery. It combines elevated design and quality materials with a more accessible price point. At Ornament Atelier, our demi-fine pieces are designed to offer a refined look and feel while remaining accessible for everyday styling.
Q. What is Brass jewellery?
Brass is a durable metal alloy commonly used in jewellery. Our brass collection is designed with contemporary shapes and refined finishes to create an elevated look at an accessible price.
Q. Are your jewellery pieces gold plated?
Selected Ornament Atelier pieces feature a gold-plated or gold-finished surface. Please refer to the individual product description for the specific material and finish of each piece.
Q. Is Ornament Atelier jewellery anti-tarnish?
Our selected brass jewellery pieces feature [anti-tarnish coating/treatment] designed to help maintain their finish. However, all jewellery can naturally change over time depending on factors such as moisture, humidity, skin chemistry and exposure to chemicals
Q. How should I care for my jewellery?
To keep your jewellery looking its best:Keep it away from water and moisture.Avoid direct contact with perfumes, lotions, cosmetics and hairspray.Remove jewellery before bathing, swimming or exercising.Store pieces separately in a dry, enclosed place.Wipe gently with a soft, dry cloth after wearing.Avoid exposing your jewellery to harsh chemicals or cleaning products.
Q. Can I wear my jewellery in the shower?
We recommend removing your jewellery before showering, swimming or bathing. Regular exposure to water, soap, shampoo and other products can affect the finish and longevity of jewellery.
Q. Will brass jewellery tarnish?
Brass can naturally oxidise or develop a patina over time. The rate at which this happens varies depending on exposure to moisture, humidity, chemicals, perfumes and individual skin chemistry.Proper care and storage can help maintain the appearance of your jewellery for longer.
Orders & Shipping
Q. How long will my order take to ship?
Orders are processed within [X–X business days]. Once dispatched, delivery generally takes [X–X business days], depending on your location and courier service.
Q. How can I track my order?
Once your order has been dispatched, you will receive [an email/SMS/WhatsApp] containing your tracking information, where applicable.
Q. Do you offer international shipping?
We currently ship to selected international destinations. Shipping availability and charges will be shown at checkout.
Q. What should I do if my order hasn’t arrived?
If your expected delivery window has passed, please contact us at Ornamentatelier129@gmail.com with your order number. Our team will help you check the status of your shipment.
Returns and Refunds
Q. Can I return my jewellery?
Eligible products may be returned within 14 days of delivery, provided they meet our return conditions.Please see our Return, Shipping & Refund Policy for complete details.
Q. Can I exchange an item?
If exchanges are available, eligible items can be exchanged according to our return and exchange policy.
Q. What if I receive a damaged or incorrect item?
Please contact us within 3 days of delivery with your order number and clear photographs/videos of the item and packaging.We’ll review the issue and help resolve it as quickly as possible.
Q. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are processed within [X business days].The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Product & Sizing
Q. How do I know which size to choose?
Please refer to the size information provided on the individual product page before placing your order.If you are unsure about sizing, contact us at [email address] and our team will be happy to assist.
Q. Are your earrings suitable for sensitive ears?
We recommend checking the material information listed on each product page. If you have specific sensitivities or allergies, please contact us before purchasing.
Q. Are your jewellery pieces suitable for everyday wear?
Our jewellery is designed with everyday styling in mind. However, proper care is important to maintain its appearance and finish over time.We recommend removing jewellery before showering, swimming, exercising and sleeping, and avoiding contact with perfumes and chemicals.
Still Have Questions?
If you couldn’t find the answer you’re looking for, we’d be happy to help.
Email: ornamentatelier129@gmail.com
Ornament Atelier
Timeless pieces, thoughtfully crafted for everyday you.